Designed for young entry-level hospitality employees around the world, this five module training focused on developing life skills. As project manager and lead instructional designer, I was responsible for client communication, as well as storyboarding, building, testing, and editing the majority of three of five modules. Other team members provided character and background illustrations, voice talent, and quality assurance support. The client provided lesson plans and subject matter expertise.
The development of each module for this training began with a review of lesson plans provided by the client. Given the global audience of young employees in the hospitality industry, my team decided to propose an immersive, gamified approach. Each module would be set in a fictional hotel, each in a different, exotic location. For instance, the modules I designed were set in an underwater hotel, desert oasis, and ultra high rise luxury hotel. I explained how each module's theme would be incorporated into the module's content through a storyboard containing voice actors scripts and detailed descriptions of interactions and visuals.
In addition to reflecting the theme of each module, the storyboard emphasized how each element of the course would reflect an immersive, gamified approach more broadly. For example, instead of a standard multiple choice quiz on listening, I designed an interaction in which a phone pops up while the course guide is talking and the learner has to decide if they should answer the text message. Additionally, I built a custom branching scenario in which the learner's response to customer, team member, and supervisor questions determines what feedback and how many points they receive. I built a scoring meter to visually track learner progress and encourage the learner to improve or keep going.
To retain learner engagement with the material, I built a custom interaction in which the learner helps avatar team members clean a window by dragging a rag. The success of the team depends on whether the learner drags the rag across a certain percentage of the window. Through this interaction, the learner not only learns what teamwork means, but experiences it. I also created simulated conversations and a navigation structure in which the learner progress through material by visiting different rooms in the hotel, all aimed at creating an immersive, gamified experience.