I'm an experience and service designer, researcher, strategist, and facilitator with a multi-disciplinary background. From researching and conceptualizing innovative solutions for investors in capital markets to transforming an in-person peacebuilding training into an online format for practitioners around the world, I've honed my ability to creatively and collaboratively tackle design challenges for diverse populations.
Through this breadth of experience, I have developed skills in collaborative ideation; exploratory, generative, and evaluative research; low and high fidelity prototyping; and leading iterative, feedback-driven design processes. As a systems thinker that loves to learn from others, I am passionate about working with diverse stakeholders to deliver thoughtful solutions for complex contexts. You can find my resume here.
My design process is collaborative, adaptable, and often emergent — I embrace and thrive in ambiguous and complex environments. Within a circular, iterative adaptation of the "design scribble", I see my design process as generally falling into four main categories: research, concept development, prototyping, and refinement.
During the first phase, ambiguity is high as I seek to question assumptions through research. While uncertainty is still high during the concept development phase, patterns begin to emerge that ultimately provide direction. During the prototyping stage, details take shape that focus the concept even further. Finally, the refinement stage synthesizes everything discovered in the prior phases into a single solution. However, with time it's possible that the project should be revisited from a different angle based on feedback, and a new phase of research, concept development, and prototyping may be necessary. Below I've gone into further detail on what each of these phases means to me.
Questions: Who are we designing for? What are we designing, and why? What exists currently?
Methods: Interviews, workshops, contextual inquiry, persona development, service blueprinting, journey mapping
Questions: What should be the goal of the design? What possible approaches should we consider? How would different approaches play out in the environments in which they would exist?
Methods: Sketching, storyboarding, collaborative brainstorming
Questions: How do different approaches look and feel? How do different approaches function and behave?
Methods: Paper prototyping, digital rendering, user testing
Questions: What should be added, emphasized, or deleted?
Methods: Heuristic analysis, usage analytics, internal and external critique